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Delivery & Returns

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Contents

Thank you for choosing to shop with us, we take care in making and sending your gifts. We have a range of delivery options and services that makes receiving your goods easy. Please read the information below so you can make the best choices.

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Making Times

Each order we receive takes 2 working days to make before it is dispatched this enables us to put care into; your gift, packaging it and sending it out correctly.

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Dispatch Days

Our personalisation department and warehouse work Monday to Friday 8 am to 5 pm. All orders are dispatched within these hours. Please look at the table to understand when your order will be dispatched.

Ordered by 4pmMondayTuesdayWednesdayThursdayFridaySaturdaySunday
Dispatch DayWednesdayThursdayFridayMondayTuesdayWednesdayWednesday

Any order placed after 4pm moves onto the next day.

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Bank Holidays

Our personalisation and warehouse team do work on some bank holidays, however, our currier partners don't. Please take this into account when ordering on a bank holiday and add an extra day on as necessary.

When purchasing at checkout our estimated delivery calculator will do this for you.

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Free Delivery

Get FREE Standard Delivery on all orders over £50. Available to UK delivery addresses.

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UK Delivery Options

We are pleased to offer the following delivery options to our UK customers:

 CostDelivery DaysTrackedSignature Required
Standard Delivery£3.953 - 5 DaysNoNo
Express Delivery£5.951 - 2 DaysNoNo
Next Working Day Delivery£7.95Next Working DayYesNo
Saturday Delivery£11.95SaturdayYesYes

Definitions

Cost: This is the price you pay for the delivery

Delivery Days: This is how many days your order takes to be delivered by our carrier once it has been dispatched.

Tracked: We can see when all our orders have been delivered. However, this tracking means that we or you will be able to track your goods through its journey from our door to yours.

Signature Required: If a signature is required you must make sure that someone is in to sign for it or it can not be left.

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Republic of Ireland Delivery Options

Here are the options we offer for delivery to the Republic of Ireland 

 CostDelivery DaysTrackedSignature Required
Priority Delivery£6.953 - 8 Working DaysNoNo
Tracked Delivery£9.952 - 3 Working DaysYesNo

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European Delivery Options

Here are the options we offer for delivery to European countries.

 CostDelivery DaysTrackedSignature Required
Priority Delivery£7.954 - 8 Working DaysNoNo
Tracked Delivery£12.953 - 5 Working DaysYesNo

European Countries We Deliver To

We are delighted to offer delivery to the following European countries;

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (Except Faroe Islands & Greenland, Estonia, Finland (Except Aland Islands), France, Germany, Hungary, Republic of Ireland, Italy (Except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain (Except Canary Islands), Sweeden and Switzerland

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International Delivery Options

Take a look at the delivery options we have for our international customers.

 CostDelivery DaysTrackedSignature Required
Priority Delivery£9.956 - 10 Working DaysNoNo
Tracked Delivery£15.955 - 7 Working DaysYesNo

International Countries We Deliver To

We are delighted to offer delivery to the following International countries;

Australia, Brazil, Canada, Hong Kong, India, Malaysia, New Zealand, Singapore, USA

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